Amazon Seller Flex Onboarding Assessment — Complete Questions and Answers
Amazon Seller Flex (SF 2.0) · Onboarding Assessment · All answers covered
This page covers all questions and answers from the Amazon Seller Flex onboarding assessment — the certification test new SF 2.0 partners must complete before going live. Questions cover printer setup, inventory management, order processing, the Pick-Pack-Ship workflow, performance metrics, scorecard details, leave policy and portal navigation.
Topics covered
Setup & Printer Configuration
What software do you need to install to set up printers in Seller Flex (SF)?
Java and QZ Tray. Both must be installed on the system used to operate the Seller Flex portal for printer connectivity to work.
What has to be scanned to complete the pack process?
Shipping label. Scanning the shipping label is the final step to complete the pack process in SF 2.0.
What is to be done with the printed shipping label?
Paste the shipping label on top of the package so it is clearly visible to the delivery associate and scanning equipment.
Inventory Management
Can you add more bins for your inventory in SF 2.0?
Yes. Additional bins can be created within the Seller Flex portal to organise and expand your inventory storage locations.
After inbounding without a PO, how long does it take for inventory to go live?
45 minutes. Inventory inbounded without a Purchase Order typically takes approximately 45 minutes to become available and visible in the system.
How do you remove inventory from the Seller Flex portal?
Follow this navigation path:
Inventory → Remove → Scan SKU → Source Bin → Inventory Type → Quantity → Submit
Inventory → Remove → Scan SKU → Source Bin → Inventory Type → Quantity → Submit
What are the options available to view existing inventory in your SF 2.0 panel?
All of the above. The SF 2.0 panel provides multiple inventory view options — all listed choices are available.
What are the inventory adjustment types in Seller Flex?
Remove, Move, Lost, Damage, Undamage, Found and Status Change. These seven types cover all possible inventory adjustment scenarios in SF 2.0.
What details are updated while inbounding or receiving a product?
All of the above. All relevant product and location details must be updated during the inbounding or receiving process.
Order Processing & Outbound
What is the correct order process in Amazon Seller Flex?
Pick → Pack → Ship. Orders must always follow this three-step sequence in the Seller Flex fulfillment workflow.
When does an order move from New to Assigned to Pick List on the dashboard?
After Pick List generation. The order status updates from New to Assigned only after a pick list has been generated for that order.
What is meant by Ship Out Time in the outbound dashboard?
The time by which all orders must be handed over to the delivery associate. Missing ship out time can impact your performance scorecard.
What details will appear in the Pick List?
All of the above. The pick list displays all relevant order and location details required for the picker to locate and retrieve items.
What is meant by Missed Orders?
All of the above. Missed orders encompass all the listed scenarios including unshipped, unprocessed and late orders as defined in the SF portal.
Performance Metrics & Scorecard
What is meant by Order Defect Rate?
The sum of orders with negative feedback expressed as a percentage of total orders. A high Order Defect Rate negatively impacts your Seller Flex scorecard and can result in strikes.
What is meant by Return Rate?
The total units returned by customers expressed as a percentage of total shipped units. Tracking return rate helps identify product quality or fulfillment issues.
What does the current scorecard include?
Order Defect Rate, Late Ship Rate, Order Cancellation Rate and Return Rate. These four metrics form the core performance scorecard for all Seller Flex partners.
What does the yellow icon in the performance dashboard denote?
High risk of missing a performance target. A yellow icon is a warning signal that your current metric is approaching a non-compliant threshold.
How many strikes may lead to Prime badge removal or deactivation?
3 strikes. Accumulating three performance strikes can result in the removal of your Prime badge or full site deactivation by Amazon.
How can you find out about your strikes?
All of the above. Strikes can be found through all available notification methods listed — including dashboard alerts, email and the SF portal.
What do POA and POD stand for in Amazon Seller Flex?
POA = Plan of Action — a corrective action document submitted when there is a performance issue.
POD = Proof of Delivery — documentation confirming a package was successfully delivered to the customer.
POD = Proof of Delivery — documentation confirming a package was successfully delivered to the customer.
Portal Navigation & Settings
In the SF panel, where do you find your site code?
Top left corner of the Seller Flex 2.0 dashboard. Your unique site code is always visible in the top left area of the panel.
How do you add or provide access in SF 2.0?
Navigate to:
Settings → User Management → Add User
Settings → User Management → Add User
Where can you find the contact number if you need help?
Navigate to:
Help → Contact Us
Help → Contact Us
How do you reach out if your site is deactivated?
Both options a and b. Use all available contact methods — including the Help section and direct escalation — to resolve a site deactivation as quickly as possible.
Leave Policy
How many days in advance must you apply for leave in the portal?
Minimum 5 days in advance. Leave applications submitted less than 5 days before the intended date may not be approved.
How many consecutive days of leave can be taken at once?
Maximum 2 consecutive days. Seller Flex partners cannot take more than 2 consecutive days off at one time under the standard leave policy.
Note: Some answers in this assessment are marked as "All of the above" or "Both a and b" — these refer to multiple-choice options in the original Amazon SF onboarding test. The specific answer choices vary by assessment version. The explanations above describe what each answer means in practice.
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